Warranty & Returns

At Total Power Parts Canada, we strive to achieve 100% customer satisfaction. If you are experiencing any issues with any of our products, contact our Warranty and Returns department using the information below.

Due to seasonal call volume, you will generally get the fastest response to your inquiry by sending an email to returns@totalpartscanada.com .

664 Eastern Star Road
Kingsport, TN 37663
E-Mail: returns@totalpartscanada.com

Returns & Warranty-Replacements

Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, Total Power Parts Canada will accept qualified and conforming products for replacement for the period of 1 (one) year. An order may be refunded only within 14 days of the original purchase date. All shipping charges are non-refundable. Send Email with your name, invoice number, and details about the return to: returns@totalpartscanada.com.

All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Products must be in ‘Like New’ condition and free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.

In the event that the product you are returning does NOT meet the requirements described in this document, we will:

1) Photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied
2) The product(s) deemed ineligible for return will be returned to you.


If Total Power Parts Canada, at our sole discretion, decides to accept a non-qualified item for return, a restocking fee of up to 25% will be assessed.

Return processing may take up to 5 business days from the time your product is received by Total Power Parts Canada.

When returning an item, the following will apply:

All shipping fees on orders outside of the 48 continental United States are the responsibility of the customer.
Total Power Parts Canada shall not be held liable for packages lost in transit.
Order is less than 30 days old

If the order is less than 30 days old, the customer must contact Total Power Parts Canada by email or phone and request a return label by email or by mail. The customer may use this label to return the item to Total Power Parts Canada free of charge. After the item is received by Total Power Parts Canada for processing, Total Power Parts Canada will send out a replacement unit. If the order is within 14 days of purchase date, the customer may elect to have a refund issued instead. All shipping charges are non-refundable. Send Email with your name, invoice number, and details about the return to: returns@totalpartscanada.com.

If an immediate replacement is required before processing can occur, the customer can purchase a second unit from Total Power Parts Canada to be shipped to the customer at once. This shipping charge will be shipped at Total Power Parts Canada's expense. After Total Power Parts Canada receives the returned unit, Total Power Parts Canada will issue a refund for the second purchase. Send Email with your name, invoice number, and details about the return to: returns@totalpartscanada.com.

Custom Made Items Refunds

Custom made items such as powder coated and high output units cannot be refunded unless unit is returned within 14 days of purchase and is in ‘Like New’ condition and free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals. All custom made items are subject to a 25% restocking fee regardless of condition of unit. All shipping charges are non-refundable. If a returned unit is received by Total Power Parts Canada and the unit is not deemed 'Like New’, Total Power Parts Canada will offer to repair the unit and ship the unit back to the customer at said customer's expense. For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation.

Custom Made Items Warranty-Replacement

When sending a return to Total Power Parts Canada for repair or replacement, send the item to Total Power Parts Canada with a description of what is wrong with the item and Total Power Parts Canada will repair or replace the item. For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Total Power Parts Canada shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, Total Power Parts Canada may reimburse shipping charges related to the return or replacement of defective products inside the U.S. only.

Labor Fees

Labor fees are not covered under our warranty program.

Warranty

All of our products are covered by our famous one year warranty from date of purchase. If you have a problem, we will take every step to assist you.

To Contact Us About Your Return

Send Email with your name, invoice number, and details about the return to: returns@totalpartscanada.com We will answer your email as soon as possible, usually the same day. Our returns department is open for calls Monday through Friday 8:00am-5:00pm Eastern Time. On heavy volume call days please leave a voice mail message and you will receive a call-back or email as soon as possible.