Returns
Order Tracking
We stay in touch with you throughout the shipping process. When your order is shipped you will receive a shipping confirmation that will include ship date and tracking information. Please allow up to 24 hours after shipment for your tracking number to be activated. In the email we will estimate the arrival date and provide a link to track your package.
30-Day Return Policy
We want to make ordering as stress-free as possible for you, so we have a very customer-friendly policy. We realize that sometimes people order a part and then discover it’s not exactly what’s needed. If that occurs, we don’t want you to be stuck with something you don’t need. You may return it within 30 days for a refund. We do ask that you return products in original packaging and good condition free of damage.
When returned products come back to us, we’ll check them to be in “Like New” condition free of damage such as dents, scratches, cracks and with all parts including screws, fasteners and seals. Return processing can take up to 5 days from the time your product is received by Total Parts Canada.
How to Return a Product
Please obtain an RMA number from our customer service department to start the return process. We accept returns within 30 days of the original purchase date.
Here are important steps involved in returning a product:
1) Send an email with your name, invoice number and details about the return to: sales@totalpartscanada.com.
2) If an immediate replacement is required before processing can occur, the customer can purchase a second unit from Total Parts Canada to be shipped immediately. This shipping charge will be paid by Total Parts Canada.
3) After we receive the returned product, a refund will be issued for the second purchase.
Items Not Eligible for Refunds
Items should be in like-new condition free of damage to be eligible for a refund. Ineligible items include ones exhibiting damage and ones returned more than 30 days after purchase. If we cannot accept an item for return, we will:
- Photograph the merchandise and packaging and prepare a detailed summary of our decision and explain why the product is ineligible for a refund.
- Provide documentation showing that the item was purchased more than 30 days prior to a refund request being made.
- The product(s) deemed ineligible for a refund will be returned to you.
If we decide to accept a non-qualified item for return, a restocking fee of up to 25% will be assessed. Return processing may take up to 5 business days from the time your product is received by Total Parts Canada.
Special Instructions for Custom Made Items
Custom-made items such as powder-coated and high output units cannot be refunded unless they are returned within 30 days of purchase and are in “Like-New” condition. The product must be free from damage of any type, including, but not limited to, dents, scratches, cracks, abuse, defacement, or indication of removed screws, fasteners or seals. All custom-made items are subject to a 25% restocking fee regardless of condition. All shipping charges are non-refundable. If a returned product is received by Total Parts Canada and it’s not deemed “Like New,” Total Parts Canada will offer to repair it.
Follow these steps when returning a product for repair or replacement. Please include a description of what’s wrong or what you would like us to do. For your protection, we recommend that you insure the items and use a traceable carrier that provides delivery confirmation. Total Parts Canada is not responsible for items lost or damaged in transit. Shipping charges to and from our warehouse are the responsibility of the customer and are not refundable.